Questions before applying, mid-application, or after funding — here is how to reach us and what to expect when you do.
How to Reach Us
Email: [email protected] — the fastest route for most questions. We answer weekdays, typically within one business day, and plain-English answers are the house style.
Phone: (888) 912-5296 — weekdays 9:00 AM to 6:00 PM Central Time.
Mail: RoadLoansApp, 2931 Bluff St, Suite 321, Austin, TX 78704
What We Can and Cannot Help With
We can help with: questions about how the request process works, what the pages on this site mean, problems with the website itself, and feedback or corrections on our guides. We cannot help with: decisions on individual applications, loan servicing, payment schedules, or balances — those belong to the lender you signed with, whose contact details appear on your loan agreement and statements. If you are unsure which side of that line your question falls on, email us anyway; if it is the lender's, we will say so and point you at the right document.
Before You Write: The Fast Answers
The most common questions arriving in this inbox are already answered in depth on-site: credit impact and timing in the FAQ, qualification in the eligibility checklist, cost expectations in the rates guide, and any confusing loan term in the glossary. Checking there first frequently beats even our one-business-day reply.
A Security Note
We will never ask you for gift cards, wire transfers, payment-app deposits, or any fee — and neither will any legitimate lender. Email requesting those things in our name is fraud; do not respond to it, and if you can, forward it to [email protected] so we can act on it.